Customer Support

IMTF Support is committed to helping customers get the most out of our software solutions by providing high-quality technical service.

General support

Our Support Center is available 24 hours a day, 7 days a week to provide support to clients with an active maintenance contract for their solutions: IMTF Global Support Center. Product documentation is also available through this portal.

If you are not able to open a case you can contact us via email at:

All severity 1 and severity 2 issues, production down or impaired, must be submitted by telephone.

Local numbers


Telephone: +41 43 883 93 40


Telephone: +49 6251 8262697

United States

Telephone: +1 213 886 8382

United Kingdom

Telephone: +44 20 3059 1564


Telephone: +65 6967 6360


Telephone: +612 85226 5286


  • Severity 1 "Production Down Emergency": an error in the production environment that inhibits all or substantially all of the software from functioning in accordance with its documentation and which has a material detrimental impact on client’s business. A severity ‘one’ error is both severe and mission-critical.

  • Severity 2 "Production Impaired": an error that causes major functionality of software to be inhibited, but the error does not materially disrupt client’s business.