IMTF Support is committed to helping customers get the most out of our software solutions by providing high-quality technical service.
All severity 1 and severity 2 issues, production down or impaired, must be submitted by telephone.
Telephone: +41 43 883 93 40
Telephone: +49 6251 8262697
Telephone: +1 213 886 8382
Telephone: +44 20 3059 1564
Severity 1 "Production Down Emergency": an error in the production environment that inhibits all or substantially all of the software from functioning in accordance with its documentation and which has a material detrimental impact on client’s business. A severity ‘one’ error is both severe and mission-critical.
Severity 2 "Production Impaired": an error that causes major functionality of software to be inhibited, but the error does not materially disrupt client’s business.