Customer Support
IMTF Support is committed to helping customers get the most out of our software solutions by providing high-quality technical service.
General support
Our Support Center is available 24 hours a day, 7 days a week to provide support to clients with an active maintenance contract for their solutions: IMTF Global Support Center. Product documentation is also available through this portal.
If you are not able to open a case you can contact us via email at: support@imtf.com
All severity 1 and severity 2 issues, production down or impaired, must be submitted by telephone.
Local numbers
Switzerland
Telephone: +41 43 883 93 40
Germany
Telephone: +49 6251 8262697
United States
Telephone: +1 213 886 8382
United Kingdom
Telephone: +44 20 3059 1564
Singapore
Telephone: +65 6967 6360
Australia
Telephone: +612 85226 5286
NOTES:
Severity 1 "Production Down Emergency": an error in the production environment that inhibits all or substantially all of the software from functioning in accordance with its documentation and which has a material detrimental impact on client’s business. A severity ‘one’ error is both severe and mission-critical.
Severity 2 "Production Impaired": an error that causes major functionality of software to be inhibited, but the error does not materially disrupt client’s business.